Warranty

12 months. Real coverage.

Every bike and electrical component we sell comes with a 12-month manufacturer warranty. Frame and motor: 12 months. Battery: 12 months or 500 charge cycles, whichever comes first. Brake assemblies and drivetrain consumables: 6 months from delivery.

What's covered

• Manufacturing defects in frame, motor, controller, display, and battery cells
• Premature failure of hydraulic brake assemblies (not pads or rotors wear)
• Faulty wiring harnesses, connectors, or sensor failure within 12 months
• DOA (dead on arrival) — full replacement

What's not covered

• Normal wear: tires, brake pads, chains, cables, grips
• Damage from crashes, modifications, water immersion, or improper use
• Cosmetic scratches, paint chips, decal peeling after 30 days
• Damage from using non-authorized parts (e.g., higher-voltage batteries)

How to claim

1. Email info@amperbike.com with your order number, bike model + year, and clear photos of the defect.
2. We review (typically within 24 hours) and, if approved, open the claim with the manufacturer on your behalf.
3. Resolution: replacement part shipped free, or in case of full bike defects, replacement bike or refund per manufacturer policy.
4. Typical resolution time: 5-15 business days depending on part availability.

Why use us vs going direct to manufacturer

Going direct to a Chinese manufacturer over email can mean weeks of back-and-forth in broken English, photo demands, and shipping disputes. We do this professionally on your behalf — we have direct relationships with the brands, photo evidence packages they accept, and a track record of getting claims resolved. That's the value-add of an authorized reseller.